Delete your Eyab account
How to delete your Eyab account and data, with the app or without it.
In the app
- Open Eyab, then Me, then Delete my account.
- Your account closes at once. You can restore it for a few days (the app tells you how many), then it is deleted.
Without the app
- Write to support@eyab.app from the email you sign in with, with the subject “Delete my account”. We answer within 6 working days.
- If you never signed in, there is no account to delete: the pager keeps no personal data about you.
What is deleted
- How you sign in, your first name, your email and your phone number.
- What you chose to share: birthday or age, gender and area.
- Your devices and notification subscriptions. Your Wallet cards stop updating.
What is kept
- Your visit rows stay, without your name, so each venue's totals still add up.
- The audit log is kept for 7 years, and your id in it becomes an anonymous code.
- Your consent to a venue's offers is kept for 3 years from the last message, as Egyptian law requires.
- Backups expire on their own schedule. If one is restored, your data is deleted from it again.